Privacy Policy

Effective Date: July 30, 2026

Introduction

Prism Office Solutions (“Prism,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our websites, prismoffice.com and prismofficesolutions.com. We provide office technology, office equipment, office supplies, and support services to businesses primarily located in Connecticut, as well as select customers in New York, Rhode Island, and Massachusetts. This Privacy Policy explains how we collect, use, store, and protect information obtained through our websites and related communications.

Information We Collect

When you interact with our websites, we may collect information that you voluntarily provide. This information may be submitted through service request forms, supply order forms, contact forms, or our live chat feature and may include your name, email address, company name, phone number, and any information you choose to provide regarding your request or business needs. In addition, our websites may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and general website usage data through cookies and similar technologies.

How We Use Information

The information we collect is used to respond to inquiries, process service requests and supply orders, provide technical and customer support, maintain records of communications and service history, improve our products and services, and ensure the continued operation and security of our websites. We use information only for legitimate business purposes and do not use it in ways that are inconsistent with this Privacy Policy.

Cookies and Website Technologies

Like most modern websites, our sites use cookies and similar technologies to support functionality, improve the user experience, analyze website performance, and help maintain security. These technologies may collect information about how visitors interact with our websites. Users may choose to disable cookies through their browser settings; however, doing so may affect certain website features and functionality.

Live Chat Services

Our websites include a live chat feature provided through Nextiva. When you use the live chat service, information such as your email address, chat messages, and other details you provide may be collected and stored on Nextiva’s systems. Chat records are retained solely for customer service, support, and reference purposes and may be deleted periodically in accordance with our operational needs and the retention practices of our service providers.

Information Sharing

Prism Office Solutions does not sell, rent, lease, or share personal information with third parties for marketing or advertising purposes. Information may be disclosed only when necessary to provide requested services, operate our business, comply with legal obligations, protect our rights or property, or respond to lawful requests from government authorities. Any third-party service providers engaged by us are expected to handle information responsibly and only for authorized business purposes.

Data Storage and Security

Information submitted through our websites is stored securely and is accessible only to authorized administrators who require access for legitimate business purposes. We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. While we take appropriate measures to secure information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain information submitted through our websites for as long as reasonably necessary to respond to requests, maintain service records, support customer relationships, and fulfill legal or operational requirements. When information is no longer needed, we will take reasonable steps to securely delete or dispose of it.

Your Privacy Choices

You may contact us at any time to inquire about personal information you have submitted through our websites, request corrections to inaccurate information, or request deletion of information that is no longer necessary for our business operations or legal obligations. We will make reasonable efforts to address such requests in accordance with applicable laws and our internal business practices.

Third-Party Websites

Our websites may contain links to third-party websites or services that are not operated by Prism Office Solutions. We are not responsible for the privacy practices, content, or security of any third-party websites, and we encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

Prism Office Solutions reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements. Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.